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What do I do if I get a phone call about my account?

Never give out personal or financial information such as your checking account, credit card & Social Security numbers over the phone unless you made the call or you know the person or organization you’re dealing with. Walmart MoneyCard will not ask you for your PIN or password by calling you or by sending you an email. We may ask for this information only when you call us to discuss your account. 

Be careful when you get a phone call from someone who:

Threatens to close or suspend your account if you don’t tell them your personal information

Tells you your account has been attacked & then asks you to tell them your account or personal information

Requires you to give any personal information, such as your username, password or account number

Asks you to confirm, verify or update your account, credit card or billing information

Asks you to pay an outst&ing fine or bill using prepaid cards to avoid arrests or shut down of utility services

Contact Walmart MoneyCard immediately, using the phone number on the back of your card, if you believe you’ve given out any personal information over the phone.

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Must be 18 or older to purchase a Walmart MoneyCard. Activation requires online access and identity verification (including SSN) to open an account. Mobile or email verification and mobile app are required to access all features

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