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Welcome to the
Walmart MoneyCard Help Center
How can we help?

Can’t find your answer? – Contact us

Why did my card get declined?

Transactions can be declined for several reasons:

– Your card isn’t activated yet

– You locked your card

– Your address may not match the information we have on file

– Insufficient funds in your account

– The transaction looks different than your normal spending patterns

If you’re still having trouble after confirming your card is activated and has available funds, login into the Walmart MoneyCard app and click on Settings, Get Help or click the Get Help chat button at the bottom of the page on WalmartMoneyCard.

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Must be 18 or older to purchase a Walmart MoneyCard. Activation requires online access and identity verification (including SSN) to open an account. Mobile or email verification and mobile app are required to access all features.

Walmart MoneyCards are issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. And by Mastercard International Inc. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation.

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