What do I need to do to be eligible for a provisional credit?

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What does Walmart MoneyCard need to determine eligibility for provisional credit?

To determine if you are eligible for a provisional credit, you are first required to provide a letter of dispute to be eligible for a provisional credit. You may write us directly or fill out a Dispute form & send it to:

Walmart MoneyCard
Attn: Disputes
P.O. Box 9
West Chester, OH 45071
If you are writing us directly, please include the following:

Your name & account number
The amount & date of the transaction(s)
Information about the merchant, including their name & address.
The reason you dispute the transaction.

If you’re determined eligible for a provisional credit, you can expect this credit by the end of the 10th business day (20th business day for new accounts) after filing your dispute.

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